FAQ - Frequently Asked Questions

Marianolight shows the availability of all products. In case of unavailability the product will show the possibility of made to order. Please note that our magazine inventory changes frequently. The availability of an item therefore cannot be guaranteed. Please contact our office to ensure that this item is still available. Our office team will be able to assist you in Italian and English from Monday to Friday from 8:30 AM to 1:00 AM and from 15:00 PM till 6:30 PM +1GMT Saturday from 8:30 AM till 1:00 PM +1GMT (call charges vary according to landline rates of the location called)
Need help, information, or want to place an order by phone? Our office team of staff is available to respond to your questions in Italian and English.
Marianolight items are only delivered to Italy. Delivery of items will take place upon full payment of the items ordered. Please contact our office team of staff in case of delivery to other destinations. Marianolight delivers with DHL delivery services. The expected delivery time is 3-5 business days after receiving payment, depending on the availability of the product. This delivery service is offered free of charge by Marianolight. There is also the possibility to collect in our Showroom. Marianolight Zona Artigianale – Lotto 11, 73022 Corigliano d’Otranto (LE) - Italy
Marianolight will inform you by email of the progress of your order. In this email you will receive a tracking code with which you can follow this process. If you have any other questions regarding your delivery please call our Office staff department.
Marianolight will inform you by email of the progress of your order. In this email you will receive a tracking code with which you can follow this process. If you have any other questions regarding your delivery please call our Office staff department.
You have the option to return a product ordered within 30 days of its date of receipt. Givenchy offers two types of returns: Online or in one of our stores. The product must be returned in perfect condition, in its entirety (box and label) and in its original packaging, accompanied by a copy of the receipt. We recommend you take al necessary precautions to ensure its protection. Any damaged, used, incomplete or soiled product will not be eligible for a refund. To return a product please contact our office department.
When your Luminaria doesn't turn on check if all lamps are screwed in well. You can do this by unscrewing the lamp a little bit and screwing the lamp back in, while the luminaria is plugged in to the current. Repeat this for all the lamps. If the luminaria still doesn't turn on please contact Marianolight.
Marianolight accepts Paypal, Creditcard and bank transfer payments.
Just flip the plug and put in back in the socket. As simple as that!
All transactions made on the marianolightinterni.it are highly secure. An SSL encryption system is in place to protect personal and payment data. Marianolight agrees to not store your credit card details.
Our luminarie are sold only in their original colours as seen in the render. You can buy additional coloured lamps to change the colours. If you have any particular request please contact our office department.
If you have an idea for a luminarie that you would like to realize, please use the contact form to send your design. Once we have received the design, we will send you a quote. Once you have approved the quote, our experts will then transform your design into a traditional artisan luminarie.